Official English Translation
This English version is an official translation of the Japanese Privacy Policy. If there is any discrepancy between the Japanese and English versions, the Japanese version governs. However, Section 17 is intended to apply independently to California residents.
IspeAI (the “Operator”) handles user information in connection with IspeAI (the “Service”) in accordance with this Privacy Policy.
1. Operator Information
| Item | Details |
|---|---|
| Name | IspeAI |
| Name of the business operator handling personal information | We will disclose this information without delay upon a verified request from the person concerned. Please submit your request to support@ispeai.com. |
| Address | Hamamatsucho Diamond Building 2F, 2-2-15 Hamamatsucho, Minato-ku, Tokyo 105-0013, Japan |
| Contact | support@ispeai.com |
2. Information We Collect
Account Information
Login identifiers, display names, and profile information (including an email address when linked to a Google account).
Assistant Settings
Name, personality, manner of speaking, relationship, voice, conversation mode, and display settings.
Conversation Information
Content entered by the user in conversations with an assistant and responses generated by AI.
User Content
Artwork, post text, profile descriptions, reactions such as likes and follows, and reports submitted to the community.
Usage Information
Plan and purchase status, gem and token balances and usage history, owned items, and usage amounts.
Information About Malfunctions
Records created when the app stops functioning, including the location of the error, device model, OS version, app version, memory status, and similar information, as well as server-side error records.
Device and Connection Information
Information used to identify a device, OS and app versions, IP address, date and time, and security tokens.
Inquiry and Test Participation Information
Email address, device name, Android version, and feedback content.
Information Handled Only on the Device
The following information is stored only on the user’s device and is not sent to the Operator’s servers:
- Images and expression variations registered for a personal assistant;
- Automatic detection processing for eye and mouth positions and its results;
- Conversation history with assistants;
- Saved assistant settings; and
- Display settings such as position and speech bubbles.
All processing used to determine eye and mouth positions is completed on the device. Images are not sent to a server for this processing.
Images posted to the community are handled on servers to provide the community features and conduct safety checks.
3. Purposes of Use
We use collected information for the following purposes:
Account authentication; creation, display, and conversation functions for assistants; provision of community features; purchase and plan management; review of and response to posted content; prevention of misuse; investigation of malfunctions and quality improvement; responses to inquiries; and compliance with laws and regulations.
If we use information for any other purpose, we will identify that purpose in advance.
The app and website do not use analytics tools or advertising SDKs. Transfers of data to external service providers are limited to processing necessary to provide the Service and are not used for advertising or targeted advertising.
4. Handling of Conversation Content
To generate responses, conversations with an assistant are sent together with the assistant’s settings to an external AI provider described in Section 7.
The Operator does not store conversation content on its servers. Conversation history is stored only on the user’s device and may be deleted at any time through the app.
The AI provider that receives the content (see Section 7) does not use submitted content to train its AI models under the terms applicable to its commercial services. In principle, conversation content is not stored on the provider’s servers. If retention is necessary for safety purposes, such as preventing misuse, the content is deleted after a specified period. For details, please review the policies established by the provider.
5. Voice
Voice input uses the speech recognition functionality provided as a standard feature of Android. Conversion from voice to text is performed by the device’s operating system, and the Operator receives only the converted text. The Operator does not collect the original audio.
Depending on the OS implementation, audio may be sent to the OS provider, such as Google, for speech recognition. Please review the privacy policies of the device manufacturer and OS provider for details.
Speech spoken by assistants is synthesized on servers managed by the Operator.
6. Automated Review and Moderation
To maintain the safety of the community, images may be analyzed automatically before posting, and posting may be restricted when an image is determined to be sensitive.
The Operator may review relevant data to the extent necessary for automated decisions, responses to reports, or investigations.
7. External Services and Service Providers
The Service uses services provided by the following companies:
| Provider | Purpose |
|---|---|
| Google LLC | Authentication, data storage, app distribution and purchase management, safety review of posted images, and collection of malfunction information. |
| Anthropic PBC | Generation of assistant responses. |
Assistant speech synthesis is performed on servers managed by the Operator and is not outsourced to an external provider.
These transfers are made only to service providers acting on our behalf as necessary to provide the Service. The Operator does not sell personal information and does not share personal information for cross-context behavioral advertising or targeted advertising.
8. Disclosure to Third Parties and Processing Outside Japan
We do not provide personal data to third parties except with the user’s consent, as necessary to outsource operations for the stated purposes, in connection with a business succession, or as required by law.
The providers listed in the preceding section are headquartered in the United States, and transferred information may be processed on servers located in the United States. The Operator provides required information and implements safeguards in accordance with applicable laws.
For clarity, the Operator does not sell personal information and does not share it for advertising or targeted advertising.
9. AI-Generated Responses
Assistants in the Service generate responses using AI. Responses may not always be accurate, current, or appropriate.
For medical, legal, financial, or other matters requiring professional judgment, do not rely on an assistant’s response and consult a qualified professional.
Assistants are designed for enjoying conversations with characters. The Service does not provide task features such as research, writing text or code, or reminders.
10. Retention Periods
| Information | Retention Period |
|---|---|
| Account information, posts, purchase information, and owned items | Until the account is deleted. |
| Conversation content | Not stored on servers. |
| Server-side error records | 30 days (deleted automatically). |
| App malfunction records | 90 days (deleted automatically). |
| Closed test application form records | One year after the test ends. |
| Inquiry form records | One year after the inquiry is resolved. |
| Account deletion request form records | Deleted promptly after the request is completed. |
Conversation content is not stored on the Operator’s servers. For information about how content sent to an external AI provider to generate responses is handled, please see Section 4.
When form submission records are deleted, both the records stored in Flamingo within WordPress and the email messages received by the Operator are deleted. This deletion is not automatic; the Operator reviews the records periodically and deletes them manually.
For account deletion requests, the Operator may retain only aggregate statistics, such as the number of requests, in a form that does not identify individuals.
Except for information that must be retained by law, information processed so that individuals cannot be identified, and information that remains in backups for a limited period, information that is no longer necessary will be deleted within a reasonable period.
11. Account Deletion
Users may delete their own account at any time through the settings screen in the app. Deletion is performed immediately and removes the account information, purchase information, community posts, and other covered data.
If a user cannot perform the operation in the app, for example because the app has already been uninstalled, the user may submit a request through the account deletion page on the official website. In that case, deletion will be performed after identity verification.
When a deletion request is received, the Operator will promptly delete related data, including account information, purchase history, community posts, and images.
The following information may remain after deletion:
- Follow or block records created by other users, which are retained as data associated with those users; and
- Identifiers contained in system operation records, which are deleted automatically after the retention periods in Section 10.
If the Service is used without logging in as a guest, information identifying the user’s account is stored only on the user’s device. If the app is deleted, the Operator cannot identify the relevant account and therefore cannot respond to a deletion request.
12. Grants by the Operator
To address malfunctions, verify operation, or meet other operational needs, the Operator may grant gems or a plan to a user’s account. Such grants are recorded separately from purchases made by the user.
13. User Rights
To the extent provided by applicable law, users may request notice of the purposes of use, access, correction, suspension of use, deletion, or suspension of third-party disclosure of retained personal data. We will respond within a reasonable period after verifying the requester’s identity.
14. Security
We implement reasonable safeguards, including access controls, encryption of communications, measures against unauthorized access, permission management, and backups.
All communications between the Service and its servers are encrypted.
15. Minors
The Service is intended for users aged 16 and older.
Minors must use the Service with the consent of a parent or legal guardian.
Before making any paid purchase, minors must obtain the prior consent of a parent or legal guardian.
16. Contact and Changes
Questions about this Privacy Policy may be sent to support@ispeai.com.
We will provide notice through the app or official website if we make a material change to this Privacy Policy.
17. Rights of California Residents
If you are a California resident, applicable California law may provide additional rights regarding personal information, including rights to know, access, correct, delete, and limit certain uses and disclosures. The categories of personal information we collect are described in Section 2, and the methods for exercising user rights are described in Section 13.
We do not sell personal information. We also do not share personal information for cross-context behavioral advertising and do not use personal information for targeted advertising. The app and website do not use analytics tools or advertising SDKs.
We will not discriminate against a user for exercising applicable privacy rights. An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority and the user’s identity.
To exercise California privacy rights or ask a question, contact support@ispeai.com.